Your phone support is not able to give me cash balance lying in your account which is credit in my name

Support Desk
1

Your phone support is not well trained , they give parrot like same answers .

I requested for a call back from her team leader. she can t commit when he will call back .

i asked her for cash balance including the cash which has been utilized for position which are taken .she is giving the standard answer it is the opening balance under funds in account manager.

i am trying to tell here that cash is being utilized by current position , i want to know the cash figure including the cash which has been adjusted there.

she is not able to help

this figure was available in teh old global p& l account which is discontined now

Also there is a lot of disturbance in your phone lines , cannot hear clearly

2

Hey Rakesh, could you please elaborate on the details and DM me your client ID to get this checked?

3

I have sent you a DM in the morning .

I have been contacted by 3 people since morning , They have not been able to provide assistance inspite of briefing them seperately about the issue. I think you should have only one person who understands the problem following it up . Instead of that you have 3 people calling up wasting both our times for an issue they have no understanding of ..

4

I just want to know that apart tfrom the cash which i can withdraw which is showing in the funds page , what is the cash amount which has been held up hold my F&O position at the end of a day.

5

Hi @Rakesh_d111, as discussed over DM, I hope all your concerns have been resolved. Please feel free to let me know if you need any further help.