Security not showing up in the portfolio

Support Desk
1

One of the securities I bought not showing up in the portfolio.

I am new to fyers, joined because of lowest brokerage for NRIs.

Now I am wondering whether Fyers is a genuine brokerage.

I would be grateful for your views.

2

Hi @feChV2gRr2, we are one of the trusted brokers in the industry. However, could you please send an email to [email protected] from your registered email address and include a screenshot or recording of the issue? This will help us thoroughly investigate your issue for further assistance."

3

I have done it already. I am just frustrated with the number of problems that have cropped up since I opened my account with Fyers(This is the 5th problem). No proper response to any tickets. The agent is happy to close the ticket without a solution. In my experience, usually when the CEO/CTO is contacted with an issue that is not sorted out by the customer care(even with big companies like Air India, Axis bank to name a few), there is a swift action, however fyers CEO/CTO seems to be chilled out with all the issue and not even bother to respond. if there is a response from CEO desk that is 10 days after the issue is eventually sorted out. No one seems to bother about anything. I raised an issue with payment of MF through many channels including you Shruthi, no action taken so far.

All my above experience, made me ask the question whether Fyers is a genuine brokerage.

Let me see whether you actions will make me change my perception in future.

If that missing security does not come to my account, I will contact SEBI with all the issues with Fyers brokerage for them to intervene.

For the time being, I will stop investing through Fyers till I get more reassurance.

4

That’s concerning to hear, @feChV2gRr2. Please DM me your Ticket number so that I can escalate this to our concerned team and get it checked.

5

Hi Shruthi

As per you request I am DM’ing ticket details for security not showing up in the portfolio.

Still MF buying issue and issue with charges on margin (when I don’t have any margin orders) are still pending. Would you like to look at them as well and give me an estimated time to resolve those issues?