As I am facing lots of difficulty in buying mutual fund from #Fyers Direct platform, so is it possible to buy same mutual fund from any other platform and get it credited to Demat account maintained with Fyers. Later could I request for pledging of the same scrip to get margin benefit? Technically, the mutual fund units are lying in the demat being serviced by Fyers only.
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Hi Anurag,
POA is needed to buy mutual funds from our platform. We are working on EDIS for mutual funds as well, but it will take some time. Moreover, pledging also requires a POA form. Hence I would recommend you submit the form to us. Once you submit your POA, you will be able to buy Mutual Funds from our platform.
Thank you!
Hi,
I’ve already submitted signed physical PoA to #Fyers while opening my trading account. Later, I followed-up rigorously as well to track the status. Now I am amazed to know of the same is still pending. What should I do now? Let me know?
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I request you to go and check support **Ticket #8313537 **as well. I followed up thoroughly later as well on twitter (I don’t want to tag that thread here), but failed to garner any response. Please let me know what should be further course of action from my side?
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We truly apologize for the delay. We have informed our team and they are looking into it. Please wait for some time. We are trying our best to resolve the issue. Thank you!
Thx for your response. Hope, it will not take another SEVEN more months to respond and resolve.
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The problem is still not fixed. I was told by support team that the PoA was tagged, but unfortunately that information was wrong and we are back to square one. But in this entire episode I was tricked to block my funds as a result of incorrect information. Hope someone senior from @communications_team team might be looking into it and make some efforts to resolve it. It’s now height of everything.
We are really sorry about this. Our senior executive will call you by EOD. Pls wait till then, we will try to resolve it at the earliest.
Nothing happened. No response from anyone from #Fyers team.
I just failed to understand as how difficult it is to tag one document to my demat account. Do you people need approval from PM. even if you need that, please let me know…
Does anyone from @communications_team really cares about the customer concerns? Now I am getting such feeling that I am talking to walls, and nothing at happening. What should I do?
We truly understand your concern. However, it’s a rare occurrence, this usually never happens in Fyers. Our executive will get in touch with you shortly and will provide you with the details.
I am listening to this since many months now. I am really fed-up. I really failed to understand that How much time it takes to get a single page document tagged to a demat account. The nature of service is not at all “RARE”. it’s very common service request being serviced with each and every account opening. Now, it’s more painful, as due to incorrect information provided to me and acting on the same information, I got my funds blocked with #Fyers, which I could have used in my other accounts with other brokers.
Let me also tell you, that NO ONE, I repeat NO ONE had tried to contact me from @communications_team team on this issue since last seven months and I am not even expecting any miracle to happen even today. Let my funds unblock, then I’ll take the matter to #SEBI , Ministry of Finance and to courts as well. I deal with many brokers, but this type of service is “RARE” and completely uncalled for. @tejas_khoday
Thanks
It is indeed a rare occurrence. Pls understand. As informed by our executive, once the POA is approved, you can pledge the script by Monday. Thanks!
Yup, it might be rare thing for people in #Fyers, but for me it’s BAU activity. I hope the PoA get tagged without further delay and my MF units get credited to Demat account.
I’ll wait for the miracle to happen on Monday, though I am left with no other option but to wait. Fingers crossed. Thanks…
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It will be!
Hey @anurag_kumar Your POA is activated, you can place the pledge request.
Thank you!
Hi, the MF which I bought is still not credited to my demat. how could i make a pledge request. please clarify.
Though I have raised the request for pledging of MF vide Ticket# 6478714. The MF was bought as on 9th March 2021 and same was processed in NON-Demat format, and that are still waiting to get credited to my Demat account. The support ticket # **6767389 **was also opened for that as on 10 March 2021, but still pending for any action.
Thanks
I can’t believe the level of harassments given by #Fyers to its customer. Now, when I placed the request for Pledgeing of mutual fund as directed by @P5riXHjRDF vide ticket# 6478714, the support team had rejected my request saying that they won’t accept ICICI Pru funds for pledging.
I Purchased that Mutual funds only by following the link placed on Fyers website only. When I countered with this statement, the support team simply replied with a careless attitude that they’ll update the website by EOD.
Are you serious??? Are we living in LA LA Land ?? Do you follow any type of rules or not?? You place whatever information on your website just to make fool of customers and harass them. Now I am thinking I made a idiotic decision to open account with Fyers and moreover blocking my own funds.
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mail screen
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