Raising fyers web slowdown issue

Support Desk
1

Fyers Web becoming slow / jittery

Hi,

For the past 4-5 days, I have noticed that the fyers web is not responding as smoothly as it used to. It has become slow and jittery.

I have tried clearing the cache, cookies, and temporary files multiple times, but the issue still persists. I am using Google Chrome. ms edge . vivaldi

2

@pranav.khambayatkar.85e0gt93

3

facing similer issues now days in fyers, need to wrap the fyers, if still issue continue

4

Yes, I have also faced the same issue from past week. The chart gets stuck and stutters, and when I check on other platforms, there is no issue.

I cleared the Cache and tried a different browser too. It appears to be the same.

Please look into this soon. Since this many user are reporting the same issue.

5

Guys,

We tried to optimise few things; especially on the feeds speed. Please let me know if you still facing the slowness/lag.

cc: @kishore_krishna @HbcWRPmen5 @A0LBMOFeDg

6

@pranav.khambayatkar.85e0gt93 I’m still facing the same issue. I connecting with Fyers Support, Still no resolution. Can you please look into it ?

7

Pranav , the slowness / lag is still there

8

Hi Kothan,

This issue should not occur after optimization. Please DM your client ID so we can connect with you and investigate further.

9

@sandeep.shinde.mhndn7ke @kothan8426-b79 @zbA00DUOXL @bhupen_a

Sorry for the inconvenience.

We could see the latest trading view library having few challenges. Team optimised further yesterday evening.

Please let us know if you face any issues today. Believe me, we are committed to fix if you encounter any issue.

cc: @kishore_krishna @HbcWRPmen5 @A0LBMOFeDg

10

Hi @kothan8426-b79, could you please DM me your client id so that I can check and get back to you?