Hi, the Option Scalper section has issues on its charts. There are no details available for 2 charts and even search option is not working on those charts to select some instrument. Attached below is the error screenshot. This has been going on for more than a week now.
Hi @RNeXUpZx92 , that’s concerning to hear, especially since the issue has been there for over a week. Please try the troubleshooting steps below along with switching to a different network and check if the issue persists.
Troubleshooting for FYERS Web:
- Hard Reload
- Chrome/Firefox:
Ctrl + Shift + R - Safari:
Command (⌘) + Option + R
- Chrome/Firefox:
- Try an Incognito/Private Window
Open FYERS Web in an Incognito/Private window and check again. - Try a Different Browser
You can also try another browser. If the issue is browser-specific, clear the cache/cookies and disable browser extensions.
If the issue still persists after trying the above steps, please share your Client ID so we can check this in detail from your account and assist you further.
Hi, nothing worked. I tried Hard reload and tried in both Edge and Chrome. Incognito also didn’t work , screenshot of incognito attached. Also please note that we all are relatively millenial users and before reproting I would have obviously tried just reloading the tab, or changing the browser, clearing the cache or trying incognito - so these initial first suggestions are good for elderly people probably but not for me 
So please suggest some real solutions
Client ID YP22097
@RNeXUpZx92 Apologies for the experience. Team will reach out to you.
Thank you very much for the quick response, the issue is resolved now. Really appreciate it!
Thanks for the update @RNeXUpZx92 .