Fyers One hangs during the log-in process

Support Desk
1

Hello Fyers Team,

, @lzMMNwbR8T

For the last few weeks I am facing a problem while logging-in to Fyers One Desktop Software

What happens is that after entering the Password and clicking on “Login” button, the software hangs and then I am forced to close the DST.exe application using Ctrl+Alt+Del and then I have to open the software and try to log-in again

One thing I have noticed is that if I disconnect and re-connect my Internet from the “Network and Internet” setting section in Windows then Fyers One connects immediately

But when I try to log-in after I have been connected to the Internet for a while then it keeps hanging and I have to end the DST.exe task using Ctrl+Atl+Del

Please ask your software team to check the scenario I described above

There is definitely some problem with the current version of Fyers One as I have installed Fyers One on a brand new laptop and I keep facing the same problem

Other users are also facing the problem based on the posts in the community page

Note that once I am able to log-in to Fyers One the software works properly. So the problem is only in the log-in process.

I have raised a ticket for this and the ticket number is: 748622

2

I am also facing the same issue.
Grateful to see ASAP Fyers Support Team Feedback on the same.

3

Hey @pranav_kale,

Our team has already reverted to you on the ticket you have raised. If you still face the same issue, kindly revert to the same ticket. Our team will get it checked ASAP!

4

Hello Mr Kanrar,

I have not received any solution on my email from anyone at Fyers.

The ticket was closed without providing any solution and the problem is still happening

5

Hello Mr Kanrar,

Me and other users are still facing this issue.

Has the Fyers Software team been able to replicate the problem?

If the Fyers Software team needs help in understanding the problem, then they can call me directly

I would be happy to do a desktop share with them in the evening or on the weekends and demonstrate the problem

Regards,

Pranav Kale.

6

Yes, same issue is with me, nothing seems to be wroking and buggy software continue to dominate for years.

7

Hey @vaibhav_lalit,

We have already reported this issue to the concerned team and getting it checked on a priority. In the meanwhile, we request you to use FYERS WEB or FYERS APP.

8

Hey @pranav_kale,

We have reported this issue to the concerned team and getting it checked on a priority. In the meanwhile, we request you to use FYERS WEB or FYERS APP.

9

Hello Mr. Kanrar,

Thank you for the update.

I am not sure about other users, but at least for me the problem is only in the Login process

Once I am able to Login, Fyers One works properly without any other issue

Note that today I was able to login in the first attempt, so I am hopeful that the problem has been solved by Fyers Team

Regards,
Pranav

10

I found that after locating the DST.exe file and every time right click and run as admin works for me

11

Fyers One Web application is now working fine. Thank you for your support.

12

Hello Mr Kanrar,

The Login problem seems to have been solved as I have been able to login in the first attempt for the last week now

Thank you for the support.

Best wishes and regards to the Fyers Team

13

Hey @pranav_kale,

Thank you for the confirmation. Happy trading :slight_smile: