App - Privacy Policy

We take your privacy very seriously

The policy set forth below is provided in English only to avoid any misinterpretations caused by a language translation. If necessary, please seek the proper advice, or please do not use this App.

Last modified: October 25, 2022

FYERS operates the Mobile Application. We respect the privacy of each user of the App (referred to as “you” or “a user”), whether it is your first time, or if you have visited our App previously. This Privacy Statement gives you specific information about how we protect your privacy, how we treat the information we collect on the App that identifies an individual user (“Personal Information”), and how we use aggregated information.

BY REGISTERING FOR OR USING THE APP, YOU SIGNIFY YOUR ACCEPTANCE OF THIS PRIVACY STATEMENT. IF YOU DO NOT AGREE TO THIS PRIVACY STATEMENT, YOU CANNOT USE THE MOBILE APPLICATION. We reserve the right to modify this Statement at any time by posting a notice. (If we consider it appropriate, we may also provide additional notification of significant changes.) Your use of the App after the date of the last modification listed at the beginning of this Privacy Statement indicates to us that you agree to the changes.

Location of servers and transfer of information to India

The App is hosted by servers in India. If you are located outside of India, your Personal Information will be transferred to India. By submitting your Personal Information, you consent to its transfer to India and its storage, processing, and use there under this Privacy Statement.

Scope of this Privacy Statement

This Privacy Statement applies to your use of this App only. We do not own, operate or control the Applications of our Franchisees or sales associates. Accordingly, this Statement does not apply to a Franchisee’s or sales associate’s Website/App or a Franchisee’s or sales associate’s collection, use, storage and disclosure of your Personal Information.

Collection and use of your personal information

We collect your Personal Information, and in the case of account opening, background, financial, and demographic information in order to enhance the services we offer you. Such information may include your name, date of birth, residence and employment addresses, father’s and spouses names, bank account details, scans/copies of document proofs such as PAN, passport, Aadhaar etc. We may hold this information indefinitely as required by the law, for the purpose of offering you our services, and for other regulatory and business purposes.

We collect Personal Information from you only when you voluntarily submit for purposes including but not limited to
- sales and account opening queries
- account opening
- partnership/association inquiries, and others.

We may use the information for purposes including, but not limited to
- identity verification and background checking for account opening
- personalizing services offered to you
- keeping you updated of our products and services relevant to you
- information pertaining our services you have subscribed to
- for legal and regulatory purposes.

Account information

We associate with your account and collect the information you provide to us while carrying out activities such as signing-up for your account (name, email address, phone number) to communicate with you, provide you with information about our services. We might also tell you about our new features or services. We store users’ data in our servers for our use only and we don’t share it with any other party.

Device information

We collect information about the device you’re using including the type of device, operating system, settings, unique device identifiers to send user-specific push notifications and to provide device specific features related to biometrics security. We use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses first-party cookies to report on user interactions or for us to monitor integrity of the product. These cookies store non-personally identifiable information.

FYERS may have the requirement to collect Sensitive Personal Data or Information (“SPDI”) OR Personal Information from you while offering their products and services due to the nature of the products and services being offered. SPDI shall have the meaning per the Information Technology (Reasonable security practices and procedures and sensitive personal data or Information) Rules, 2011 (“Rules”).

About security, we respect all information provided to us and take all reasonable steps towards protection of the same. We have implemented technology and policies, with the objective of protecting your privacy from unauthorized access and improper use, and periodically review the same. We maintain procedural safeguards to protect the confidentiality and security of personally identifiable information transmitted to us. Information related to Aadhaar shall be collected and stored as per the rules set by UIDAI and mainly as per the Circular issued by UIDAI numbering: 11020/205/2017, dated July 25, 2017. Aadhaar details are also a requirement for being captured as per the Prevention of Money Laundering Act, 2002 and the Rules therein.

Collection of Non-personal Information

Even if you do not send us any Personal Information, we collect information about how you use our App (“Non-Personal Information”). This information cannot be used to identify you personally and is explained in more detail below under “Non-Personal Information.”

1. Non-personal Information
Like many Mobile Applications we obtain Non-Personal Information such as IP (internet protocol) addresses, browser types, the name of your ISP (internet service provider), information about where a user comes from before arriving at our App, what pages a user visits, the order of those pages, and the amount of time spent on each. A vendor performs this service for us by sending a cookie to gather this information, compile it, and report to us. We use Non-Personal Information to customize the advertising and content you see, improve our services, conduct research, and provide anonymous aggregated reporting for internal audits and third-parties.

We use the Personal Information and the Non-Personal Information we collect on the Mobile Application.

To provide you with the services that you ask to receive through the App, including saving searches and, if you request it, sending you updates about those searches, to receive, if you choose, to receive periodic industry updates, to answer your questions or complaints, to refer you to Franchisees and sales associates about finding or listing a property or to locate a sale associate; to refer a listing to a friend; inquiries about franchising opportunities and for analytical purposes to help us improve the App and for our business generally.

2. Disclosure and transfer of collected information
We do not rent, sell, or share with third parties the Personal Information we collect from you on this App except (i) to provide information or services that you have requested, (ii) with your permission, or (iii) under the following circumstances:

Third party vendors we engage to provide services on our behalf, have access to Personal Information, but they have agreed not to disclose the Personal Information or to use it for any purpose other than providing the requested services.

There may arise special circumstances where it is necessary for us to disclose and use Personal Information and Non-Personal Information, such as: to enforce this Privacy Statement or any other part of our Terms of Use; to protect our property or rights; to protect the safety of anyone; to investigate, prevent, or take action regarding illegal or improper activities; to carry out a merger or consolidation with another entity, a sale or transfer of some or all of our assets, or any similar transaction; or for other reasons we determine in good faith are necessary,appropriate, or required by law, such as when we respond to subpoenas, court orders, or other legal or administrative process.

The App may contain links to third-party websites, our Franchisees, authorized persons, and/or other organizations and community outreach organizations. When you click on those links, you will go to a third-party site where you will be subject to that site’s privacy statement and we encourage you to read that policy statement. Please be aware that we are not responsible for the privacy practices of those other websites and we expressly disclaim any liability for their actions, including actions relating to the use and disclosure of Personal Information by those third parties. We remind you to be aware of when you leave our App and enter a third-party website, including one of our independent Franchisees, and again encourage you to read the privacy statement on any website that collects your Personal Information.

3. Security
Our hosting services maintain their systems in accordance with reasonable industry standards to reasonably secure the information of its customers, such as using SSL encryption in certain places to prevent eyes dropping, and employing up-to-date software on the server. However, no data transmission over the Internet can be guaranteed to be 100% secure. “Perfect security” does not exist on the Internet, and you use the App at your own risk.

4. Correction/Updating Personal Information
If your Personal Information changes or if you no longer wish to use the App, you may correct or update your Personal Information or unsubscribe from any industry updates you have requested by modifying or deleting your profile, writing to customer service at FYERS Securities, 901 and 902, 9th Floor, A Wing, Brigade Magnum, Amruthahalli, Kodigehalli Gate, Hebbal, Bangalore - 560092 or sending an email to [email protected]

5. Children
This App is not directed to children under the age of 13 (“Children”), and we do not knowingly collect any information, including Personal Information, from Children.

Comments and questions

If you have any questions or concerns about this Privacy Statement, please contact us by using the “Contact Us” page, by calling us at 80 4040 2020, or writing to us at FYERS Securities, 901 and 902, 9th Floor, A Wing, Brigade Magnum, Amruthahalli, Kodigehalli Gate, Hebbal, Bangalore - 560092

Subject to Change

This Privacy Policy is subject to change and may be updated or revised from time to time, without any prior notification to the User, at the sole discretion of FYERS. It is the responsibility of the User to periodically review the Privacy Policy to determine whether there have been any revisions or updates. The last updated date of the Policy has been mentioned above for the reference of the User.

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