Fyers Automate: Great When It Works, But Reliability Is a Serious Concern

Automate, API & MCP
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Fyers Automate: Great When It Works, But Reliability Is a Serious Concern

I have genuinely been a big fan of Fyers Automate. As someone who isn’t a coder, it has been a boon to my trading style and has allowed me to automate strategies without relying heavily on third-party tools. When it works, it works really well.

But when it doesn’t, the consequences can be serious.

Recently, my automation started placing orders without any apparent trigger or action from my side. Fortunately, I had additional safety mechanisms in place. Without them, this could potentially have resulted in a catastrophic financial loss.

I currently have 20+ strategies/automations, which brings me to another major concern: there is no one-click option to stop or disable all scheduled automations. If something goes wrong, manually stopping 20+ schedules is hardly an acceptable emergency procedure for a platform handling real money.

The support experience made things even more concerning. Instead of trying to understand the issue I was reporting, the support representative misunderstood how my automation was configured and then provided incorrect information about how the flowchart would behave. This is particularly dangerous because a user who isn’t familiar with automation logic could rely on that information and make a potentially costly mistake.

I understand that software can have bugs. What I find difficult to accept is the combination of:

  • Unexpected live order execution

  • No global emergency shutdown for automations

  • Incorrect technical information from support

  • Lack of confidence that platform changes won’t break existing automations

I genuinely like Fyers Automate and want to continue using it. That is exactly why I am raising this issue. The product has enormous potential, but when real money is involved, reliability and proper safeguards cannot be treated as secondary concerns.

I would like Fyers to investigate this incident properly, explain what caused the unexpected orders, and seriously consider adding a “Stop All Automations” feature.

Account ID: FAJ75905

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Hi Akshay, As discussed over the call, the issue has now been resolved. Please let me know if you’re still facing anything on this.

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Hi,

I don’t think anything has been resolved. At least, I have not been informed that the issue has been resolved, even though I emailed you after the on-call conference requesting that it be resolved ASAP. I also informed you that I had manually stopped all my automations until the issue was resolved.

The response I received was that it was still being worked on.

So, since the 17th, I have not been able to use automations at all.

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Update:

Even today, one order was fired by Automate even though the strategy was in an “Idle” state and was not running.

After contacting the Automate team, they looked into the issue, and just a short while ago, Rupesh informed me that the issue has been taken care of.

Ideally, however, this should never happen in the first place. If there are no proper safety guardrails in place within the automation system, an unintended order can potentially cause significant losses and, in the worst case, seriously damage the account.

That said, thank you to the team for responding promptly and working on the issue.

Hopefully, this kind of issue does not happen again. Many other issues can be tolerated, investigated, or waited upon, but autonomous order triggering without following the defined strategy logic is a hard stop for any automation system. It undermines the entire purpose of automation and can put the trading account at serious risk.

This is the one area where the system absolutely needs to behave predictably and have strong safety guardrails.

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Really apologies for the inconvenience, Akshay. I’m personally following up with the team on this. We’ll update you as soon as we have more clarity. Thank you for your patience and for highlighting this.